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CCNP

CCNP Collaboration
Cisco's CCNP Collaboration certification is an advanced skill to a Network Engineer in designing, deploying, configuring and troubleshooting Cisco collaboration and unified communications applications, devices and networks, Getting a CCNP Collaboration certification will add the  skills and ability to implement and maintain a collaboration and unified communications solution which is  easy to use and provides a seamless user experience, increasing employee productivity and encouraging innovation in your organization.
Pre-requisites
The following level of experience or equivalent knowledge is recommended: 
CCNA Collaboration
or
CICD - Implementing Cisco Collaboration Devices
CIVND2 - Implementing Cisco Video Network Devices v1.0

 

This exam focuses primarily on a Single Site Network with Cisco Unified Communications Manager, Implementing Gateways, Cisco Unified Border Element and build dial plans to place on-net and off-net voice and video calls using traditional numbered dial plans and Uniform Resource Identifiers (URIs).
Candidates will also implement media resources, including voice and video conferences, and be able to describe how quality of service ensures that the network provides the required quality to voice and video calls.
Exam Topics:

  • Dial Plan
  • Components of a Dial Plan
  • Path selection (inbound, outbound, on-net and off-net)
  • CUCM calling privileges, rules, and class of services (such as CSS and partitions)
  • VCS calling privileges, rules, class of services (transforms, search rules, and zones)
  • Create and document a dial plan
  • Modify, Analyze and document a dial plan
  • Identity the different types of dial plan (E.164, H323, URI, and DNS, etc) and considerations
  • Internetworking between the different types of dial plans
  • Test and Verify the dial plan
  • Configure SIP route patterns
  • Describe the Basic Operation and Components Involved in a Call
  • Voice/Video call flows
  • Codec and Regions
  • Configure an IOS Gateway
  • Configure E1/T1 digital voice ports
  • Configuring Dial-peers
  • Configuring Translations patterns and Rules
  • Defining CUBE
  • CUBE configuration for Video

 

  • Configure Conferencing Device
  • Select the optimal device (single screen MCUs, IOS gateways, TelePresence server)
  • Configure the conferencing devices (single screen MCUs, IOS gateways,               TelePresence server)
  • Configure Cisco TelePresence Conductor
  • Describe global conference settings
  • Configure MSE 8000 chassis, supervisor blade and media blade
  • QoS Model
  • Describe the DiffServ QoS mode
  • Describe marking based on CoS, DSCP, and IP precedence
  • Distinguish where to configure Layer 2 to Layer 3 QoS mapping
  • Describe policing and shaping
  • Justify the requirement for QoS when implementing video

 

  • Describe and Configure Cisco Unified Communications Manager to Support On-Cluster Calling
  • Configure a Cisco Unified Communications Manager group
  • Configure Cisco Unified Communications Manager profiles and device pools
  • Configure Cisco Unified Communications Manager templates
  • Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
  • Describe Cisco Unified Communications Manager digit analysis
  • Configure route patterns (including SIP route patterns)
  • Configure route patterns (including SIP route patterns)
  • Configure digit manipulation
  • Configure Media Resources
  • Describe and configure the Cisco Unified Communications Manager to support features and applications (such as conference bridges, music on hold, RSVP, transcoders, etc.)
  • Configure IP phone services
  • Describe and configure Cisco Unified Communications Manager media resources

This exam focuses primarily on a Multi-Site Network and  covers Uniform Resource Identifier (URI) dialing, globalized call routing, Inter-cluster Lookup Service and Global Dial Plan Replication, Cisco Service Advertisement Framework and Call Control Discovery, tail-end hop-off, Cisco Unified Survivable Remote Site Telephony, Enhanced Location Call Admission Control (CAC) and Automated Alternate Routing (AAR), and mobility features such as Device Mobility, Cisco Extension Mobility, and Cisco Unified Mobility. The exam also describes the role of Cisco Video Communication Server (VCS) Control and the Cisco Expressway Series and how they interact with Cisco Unified Communications Manager.
1. VCS Control

  • Configuration and Registration of Devices
  • Explore the fundamentals of subzones
  • Zone plans for VCS
  • Describe and configure traversal zones
  • Benefits and configuration of transforms and create call policies
  • Explore VCS searches for endpoints
  • Integrating LDAP
  • Explain DNS and SRV records and document requirements for SRV records
  • How clustering and replication works and configure a cluster
  • Configure interworking with VCS
  • Configure H.323 (including gatekeeper) and SIP
  • Configure trunking

2. Collaboration Edge (VCS Expressway)

  • Requirements to deploy collaboration edge
  • Establish a relationship between C/Expressway E and CUCM
  • Firewall and NAT configuration
  • Privacy and security controls for external devices and calls
  • Traversal call (H.460 and Assent)

3. Configure CUCM Video Service Parameters

  • Configure DSCP
  • Configuring clusterwide parameters system QoS

4. Describe and Implement Centralized Call Processing Redundancy

  • Describe device fail over
  • Configure call survivability
  • Configure Cisco Unified Survivable Remote Site Telephony operation
  • Verify redundancy operations

5.0 Describe and Configure a Multi-Site Dial Plan for Cisco Unified Communications Manager

  • Issues with multi-site dial plans
  • Differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
  • Implement trunks to VCS
  • Implement a numbering plan for multi-site topologies

6.0 Implement Call Control Discovery/ILS

  • Configure Service Advertisement Framework Forwarder
  • Configure Service Advertisement Framework Client Control
  • Configure Service Advertisement Framework Call Control Discovery
  • Configure URI calling
  • Configure ILS network
  • Configure Global Dial Plan Replication

7.0 Implement Video Mobility Features

  • Configure extension mobility, and device mobility
  • Configure unified mobility (including video)

8.0 Implement Bandwidth Management and Call Admission Control on CUCM

  • Configure regions
  • Implement transcoders and MTPs
  • Configure locations CAC and Enhanced CAC
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools

The Implementing Cisco Collaboration Applications (CAPPS) exam assess candidates on the integration options of Cisco Unified IM and Presence, Cisco Unity Express, Cisco Unity Connection, Cisco Prime Collaboration, and Cisco Telepresence Management Suite in a Cisco Unified Collaboration solution.
It covers voice messaging deployment scenarios, Cisco Unified IM and Presence features, and the implementation of Cisco Jabber, Cisco Prime Collaboration features and the role of Cisco Telepresence Management Suite in a Cisco Unified Collaboration solution.
Exam Topics
1.0 TMS

  • Operation of TMS management and functions (conference control center, reporting,     etc.)
  • Use TMS to setup and establish calls

2.0 Provisioning (TMS)

  • Understand system components for provisioning
  • Configure the VCS and TMS to enable provisioning

3.0 Cisco Jabber

  • Configure Cisco Jabber on UCM/Presence
  • Configure UDS for Cisco Jabber
  • Configure VCS Control and TMS for Cisco Jabber Video for TelePresence and other Cisco Jabber                 clients for collaboration edge deployments
  • Explain how Presence works and its role with VCS or Expressway
  • Configure BFCP (desktop sharing)

4.0 Configure Cisco Unity Connection

  • Integrate Cisco Unity Connection and Cisco Unified Communications Manager
  • Configure Cisco Unity Connection system settings
  • Configure call routing options
  • Configure Cisco Unity Connection partitions and search spaces
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Connection
  • Configure Cisco Unity Connection video features
  • Troubleshoot Cisco Unity Connection

5.0 Configure Cisco Unity Express Using the GUI

  • Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
  • Configure Cisco Unity Express system settings
  • Configure call routing options
  • Configure auto attendant
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager  Express
  • Troubleshoot Cisco Unity Express

6.0 Implement IM and Presence Solution

  • Describe the function and operation of Cisco Unified IM and Presence
  • Describe Cisco Unified IM and Presence solution components
  • Describe the Cisco Unified IM and Presence solution communication flows
  • Configure Cisco Unified Communications Manager for integration with Cisco Unified IM and Presence
  • Troubleshoot Cisco Unified IM and Presence

The Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB) v1.0 exam assesses the skills that are required to troubleshoot a Cisco Unified Collaboration solution.
Assessment covers troubleshooting methodology, triage, resources, and tools. The exam also covers Cisco Unified Communications Manager, Cisco Video Communication Server (VCS) Control, the Cisco Expressway Series, Cisco Telepresence Management Suite, and media resources, including voice and video conferences.
 Exam Topics     
1.0 Troubleshoot Registration Issues

  • Endpoint Registration Issues
  • Gateway Issues
  • CUCM and VCS registration issues
  • Database Replication issues in CUCM, VCS and Expressway

2.0 Troubleshoot Call Setup Issues

  • Intersite and Intrasite call setup issues
  • Troubleshoot multipoint calls
  • offnet call setup issues
  • Troubleshoot the dial plan
  • one way audio and video issues
  • Troubleshoot and analyze call set up

3.0 Troubleshoot Call Control Discovery and ILS

  • Troubleshoot Service Advertisement Framework Forwarder issues
  • Troubleshoot Service Advertisement Framework Client Control issues
  • Troubleshoot Service Advertisement Framework Call Control Discovery issues
  • Troubleshoot URI dialing/ILS
  • Troubleshoot H.323 and SIP traces/logs/debug

4.0 Troubleshoot Application Issues

  • Troubleshoot Cisco Extension Mobility issues
  • Troubleshoot Cisco Unified Communications Manager Device Mobility issues
  • Troubleshoot Cisco Unified Mobility issues

5.0 Troubleshoot Media Resources

  • Troubleshoot conference bridges (IOS router, MCU, TelePresence server)
  • Troubleshoot transcoders
  • Troubleshoot MTP
  • Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)

6.0 Troubleshoot Call Quality Issues

  • Troubleshoot dropped calls
  • Troubleshoot audio quality issues
  • Identify general network issues related to video
  • Troubleshoot video signal quality issues

7.0 Troubleshooting Video Conferencing Architecture

  • Using TMS to troubleshoot systems managed by TMS
  • Troubleshoot an endpoint (logs, traces, and audio/video)
  • Troubleshoot bandwidth Mis-match between endpoints and infrastructure