CCNA Collaboration

Cisco’s CCNA Collaboration certification is an ideal program for network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their Voice and Video skills in line with the voice, video, data and mobile applications. Increase the professional value by skills needed to help your IT organization meeting increased business demands for the latest collaboration technology transitions.
Foundational IP networking knowledge is recommended. CCNA Collaboration certification assumes familiarity with the concepts included in ICND1 and ICND2 training.

CCNAX v3.0 - CCNA Routing and Switching Certification
ICND1 v3.0 - Interconnecting Cisco Networking Devices, Part 1
ICND2 v3.0 - Interconnecting Cisco Networking Devices, Part 2

Currently we are offering the below Courses in Video Trainings. You can also find some sample Videos at our YouTube Channel.

Exam Description

This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administration and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance, implement various Cisco Video endpoints in converged Cisco video infrastructures.

It also tests a candidate's ability to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in different Cisco business video solution architectures.

Required Exam(s)

210-060 CICD
210-065 CIVND

Recommended Training

Implementing Cisco Collaboration Devices (CICD)
Implementing Cisco Video Network Devices, Part 1 (CIVND1)
Implementing Cisco Video Network Devices, Part 2 (CIVND2)

Exam Topics:

Implementing Cisco Collaboration Devices (210-060)

Characteristics of a Cisco Unified Communications


  • VoIP Network Infrastructure and their functions
  • Signaling and Call flow
  • Qos-Primer

Associating Devices and Provisioning End Users


  • Creating Users in CUCM & CUCME
  • Move & Add Changes of Users & Accounts in CUCM & CUCME
  • Class of Control and Impact on the Endpoints
  • Directory Numbers In CUCM & CUCME
  • CUCME Basic Features
  • IM & Presence for Users and Endpoints

Voice Mail & Presence


  • Describe Voice Messaging for Users
  • Unity Connection User creation
  • Describe IM & Presence
  • Configuring IM & Presence

Maintain Cisco Unified Communications System


  • CDR & CMR Generation
  • Capacity and Usage Reports
  • RTMT Report Generation & System Activity Monitoring
  • Monitoring Voicemail Usage
  • Removing unassigned DN's
  • Manual System Backup

Provide End User Support


  • PSTN Connectivity Verification
  • Endpoints Troubleshooting
  • Call Quality issues identification
  • Reset Single Device
  • Using phone applications Description

Exam Topics:

Implementing Cisco Video Network Devices (210-065) ICVND

  • Describe the functional components of video solutions


  • Scheduling and Provisioning Management
  • Video Compositing
  • Video Streaming
  • Video Convergence
  • Storage & Recording
  • Media Players
  • Media Convergence
  • Media Management

Endpoint Configuration


  • Video Product Models
  • Mobile Devices
  • Desktop Systems
  • Multi-purpose Systems
  • Surveillance and encoders
  • Immersive Systems
  • Peripherals and add-ons
  • Cabling
  • Digital Media Players


  • Environment Recommendation
  • Room, lighting, Audio, Power, HVAC Recommendations
  • Room Background and Wall
  • Monitor View Distance
  • Security Recommendation


  • Implement desktop endpoints and surveillance cameras
  • Network Setting
  • Gui and CLI
  • Cabling
  • Call Testing
  • Microphone & Camera Calibration
  • Media Playback on PC


  • Describe Features and Functions
  • Auto Caliberation
  • MCU and Telepresence Server
  • PIP & FECC
  • Resolution Setting
  • Multiway and Multi Site (Multi Point)


  • Troubleshooting & Support
  • Troubleshooting Methods
  • Endpoint Issues
  • Collecting Logs and Status
  • Manage Configs


      • Backup & Restore
      • Reset to Default
      • Password Recovery
  • Key CLI Commands
  • Monitor events and alerts



  • Conferencing Concepts
  • Multi-Point Control Units
  • Conferencing Features Description
      • Switching and Layout 
      • Cascade
      • Conferencing Add-ons
  • Scheduled, Add-HOC and On Demand features